Managed support

How long have you been looking for a company to completely manage your IT infrastructure so you can sleep sound at night?

Keeping your IT infrastructure safe.

Reduce downtime

With pro-active rather re-active support we can get ahead of issues before they interupt your business
Improve Productivity

With your tech taken care of, you can focus more on the areas of your business we need more of your attention
Win new business

With slick IT systems in place, you'll be poised to take advantage of improvements in technology to WOW your customers

Managed IT Support.

You may not find a problem with finding one as there are many out there. However, you are looking for a company that offers a premium service at great value. You want to know that you have a great company, professionally managing your IT infrastructure behind the scenes and proactively resolving any issues before you even know about them.

Our Premium Managed IT Support service takes on the full management of your IT infrastructure, giving you peace of mind, so you can concentrate on running your business.

But that’s not all. We’ll work with your vendors, manage your IT assets and give you an executive report every month on how your IT environment is doing, all for a fixed fee. We’ll sit down with you regularly, look strategically at your investment in technology, and align this with your business goals.

So what’s in it exactly? As a Managed Support Client you’ll receive all of the following ➝

Find out more ➝

Remote Support

We proactively maintain and monitor your IT infrastructure to help reduce the number of IT issues and therefore reduce business downtime. Despite this, it’s still inevitable that there will be issues to fix from time to time.

When these issues occur our UK-based help desk is on hand to fix these issues and get you back up and running as quickly as possible. Our technicians are a super friendly bunch that will also explain their findings in an easy-to-understand way. We hate jargon just as much as you.

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Software As A Service (SaaS)

It’s great having your infrastructure well maintained and managed but you also need the appropriate tools in place to operate your business and the appropriate security in place to protect it.

As part of our Managed Support package, we offer a wide range of software licensing from Office 365 Hosting, Security Software, Backup Solutions, and Security Training all of which can be bundled into your fixed monthly costs. The best part is, all our SAAS is licensed on a month-by-month basis, giving you as a business complete flexibility with your licensing as your business grows.

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Patch Management

Security, efficiency and integrity updates are constantly being released by all the big vendors, but did you know that an unpatched device can often be the cause of poor performance or an unstable and unsecured environment?

Our patch management system ensures that you have the latest enhancements on all your supported equipment, helping your infrastructure remain stable and secure.

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Server Management

Whether you have physical or cloud-based servers they all need plenty of love and care to stay in tip-top shape.

You need your servers to be working continually and you also need all your valuable data regularly backed up onto encrypted, secure servers. We continuously monitor and maintain your servers to ensure maximum uptime and peak performance.

We’ll even make sure routine maintenance happens outside of business hours to avoid disruption to your business.

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Desktop Management

Desktop and laptop computers receive relentless abuse from end users, so need to be kept performing at their best. Our desktop management systems will help do just that.

Need an upgrade to an existing computer or a new computer altogether? We can help! We have experienced technicians on hand to install any upgrades and a fantastic network of suppliers able to supply equipment at a moment’s notice.

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24/7/365 Monitoring

Our monitoring systems never stop and never tire. So while you are relaxing with friends, taking some well-earned sleep or taking some time off from the business, you can rest assured that we have you covered.

If that vital server starts to develop issues or your entire office has an overnight power cut, we’ll know about it and will be able to act accordingly.

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Vendor Management

Even the thought of dealing with your IT-related suppliers can bring on stress. Especially when you end up acting as the middleman between your software provider and your IT provider. So why not pass it on to us to handle instead?

We can deal with all telecoms and software providers, so you don’t have to be the middleman. Chances are if we miss out on the middle man we’ll get it dealt with in half the time.

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Asset Management

Keeping track of your IT assets becomes more of a headache as your infrastructure grows. We take that headache away by managing your equipment purchase and warranty dates, as well as your software licences, making sure they are all allocated correctly.

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Executive Reporting

You need to know what’s happening in your IT environment. Our Executive Report gives you information about the work we have carried out, updates we have installed, viruses dealt with, underlying fault trends and any outstanding tickets you have. The report also covers details of any equipment that is out of warranty and may need replacing.

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Fixed Fee Costs

We know how important it is for you to know and plan your budget. We offer Fixed Fee Pricing for our packages, so you can rest assured that every month, your IT Support spend is predictable.

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After a few weeks of working with Atema I realised that it was time to take my hands off the wheel and let them take over. We have seen our systems go from what I thought was already good to absolutely brilliant! Increased network speeds, no downtime and complete and utter confidence that my data is being safely stored and backed up exactly as it should be.

Justin Jeffrey

Mindvision Ltd

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What Next?

There’s not nearly enough space on this page for us to be able to tell you how we can truly help your business. The best thing to do is to get in touch and book a consultation with us.
That way we will be able to find out a little more about you and your IT pain points.

Then we can work with you to develop an IT management package that will provide your business with a sleek, stable and secure IT environment in which you can thrive.

Find out more ➝

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Cyber Essentials is a government operated scheme designed to protect SMEs against common cyber threats. By aligning with the standard’s 5 technical controls, you can reduce your risk.
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Find out more ➝

Managed support

Keeping your IT infrastructure safe.

Reduce downtime

Improve Productivity

Win new business

Managed IT Support.

Remote Support

Software As A Service (SaaS)

Patch Management

Server Management

Desktop Management

24/7/365 Monitoring

Vendor Management

Asset Management

Executive Reporting

Fixed Fee Costs

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What Next?

More services

Small business protect

Cyber security

Bespoke solutions

Want to talk? book an online meeting with our live calendar here.

Contact Us