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Just when you think you’ve got cyber security sorted for your business, a new scam comes along. And bad news: It’s happened again.

 

This time, cyber criminals don’t even need to trick you out of your password to access your accounts… they can fool you with something called a “device code”.

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At Atema IT Solutions we don’t just sit back waiting for the phone to ring. As part of all our support packages, we constantly monitor and maintain your IT infrastructure; just like we were there with you.


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How a strategic IT advisor pays for themselves (and then some)

Is your IT support service helping your business grow?

 

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If your current approach is all panic, invoices, and short-term fixes, it’s time for a rethink.

 

Our latest guide explains how a strategic IT advisor becomes a true partner in business growth. Helping you plan ahead, spend smarter, and turn tech into a competitive advantage.

 

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Just wanted to pass on some unprompted feedback received.


Everyone was VERY impressed with how swiftly you flagged the issue with us, checked out what, if anything you could do, and as soon as it was your turn to step in and make sure we were working OK, it was turned around in circa 10 minutes.


Everyone was VERY impressed, so I wanted to say ‘thank you’.


Our previous providers would have still been discussing it at 5pm (on Saturday!!) 🤣🤣🤣


But seriously, you guys have been majorly impressive. Thank you SOOO much.

Tracey Heath

Optimum Professional Services

The latest from our blog

by Tanya Wetson-Catt 10 July 2025
What would happen if your business lost all its data tomorrow? Would you be able to recover, or would it grind your operations to a halt? Every small business runs on data, which includes customer information, financial records, communications, product files, and more. Yet data security often falls to the bottom of the to-do list. According to the Federal Emergency Management Agency (FEMA), 40% of small businesses never reopen after a disaster, and another 25% shut down within one year. That's a staggering 65% failure rate due to a lack of preparation. Here's the good news. Protecting your data from disaster doesn't require a dedicated IT team or an enterprise budget. With the right strategy, tools, and a little foresight, you can implement a backup and recovery plan that minimises downtime and gives you peace of mind. In this blog post, we will discuss practical and easy-to-follow advice to help you protect your most valuable business asset: your data. How Important Are Regular Backups? Let's put it bluntly. If you don't have regular backups, your business is one unexpected event away from potential collapse. Whether the threat is a hard drive failure, an employee mistake, or a flood that wipes out your office, losing data can derail your business overnight. And it's not just about catastrophic events. Everyday occurrences (like someone accidentally deleting a file or clicking on a malicious link) can result in data loss. According to TechNewsWorld , cyberattacks targeting small businesses have risen steadily in the past decade. More so, industries governed by regulatory compliance (like healthcare, finance, or legal services) face stiff penalties if they can't produce secure and reliable backups when audited. Simple Backup and Recovery Plans Not sure where to start with protecting your business data? Here are some simple, effective backup and recovery plans that every small business can use. Know Your Storage Limits It's easy to assume your backups are working until you get that dreaded alert: "Backup Failed - Storage Full." Small businesses often outgrow their storage capacity without realizing it. To avoid data disruptions: Audit your storage monthly to track how quickly you're using space. Enable alerts so you're notified before hitting limits. Clean up old, duplicate, or unused files regularly. Pro tip: Always leave 20-30% of your backup storage free . This buffer ensures there's room for emergency backups or unexpected file growth. Use a Cloud Service Cloud storage has revolutionized small business data protection. These services offer affordable, flexible, and secure off-site storage that keeps your data safe, even if your physical office is compromised. Look for cloud services that offer: Automatic and scheduled backups End-to-end encryption Access across all devices Version history and recovery tools Popular options include Microsoft OneDrive, Google Workspace, Dropbox Business, and more robust solutions such as Acronis, Backblaze, or Carbonite. Cloud backups are your first line of defence against local disasters and cyber threats. Automate Your Backup Schedule Let's face it. Manual backups are unreliable. People forget. They get busy. They make mistakes. That's why automation is key. Set your systems to back up: Daily for mission-critical data Weekly for large system files and applications Monthly for archives Bonus tip: Run backups after business hours to avoid interfering with employee productivity. Tools like Acronis, Veeam, and Windows Backup can automate schedules seamlessly. Test Your Recovery Plan A backup plan is only as good as its recovery. Many businesses don't test their backups until they're in crisis, and then discover their files are incomplete or corrupted. Run quarterly disaster recovery drills . These help you: Measure how fast files can be restored Identify gaps in your backup process Ensure key team members know their roles Recovery time objectives (RTO) and recovery point objectives (RPO) are critical metrics. Your RTO is how long it takes to resume operations, while your RPO is how much data loss you can tolerate. Define and measure both during your test runs. Keep a Local Backup for Fast Access Cloud storage is powerful, but local storage is your speed advantage. Downloading massive files from the cloud during an outage can take time. That's where external hard drives, USBs, or NAS systems come in. Benefits of local backups include: Rapid recovery times Secondary layer of security Control over physical access Secure your drives with encryption, store them in a locked cabinet or fireproof safe, and rotate them regularly to prevent failure. Educate Your Team Your employees can either be your biggest risk or your strongest defence. Most data breaches happen due to human error. That's why training is crucial. Every employee should know: Where and how to save data How to recognise phishing and malware attempts Who to contact during a data emergency Hold short monthly or quarterly training sessions. Use mock phishing emails to test awareness. Keep a simple emergency checklist posted in shared areas. Remember that empowered employees make smarter decisions and make data safer. Keep Multiple Backup Versions One backup is good. Multiple versions? Even better. Version control protects you from overwrites, corruption, and malicious attacks. Here are the best practices for version control: Retain at least three previous versions of each file Use cloud services with built-in versioning (like Dropbox or OneDrive) Keep snapshots of your system before major updates or changes This allows you to restore data to a known good state in case of malware, accidental changes, or corrupted files. Monitor and Maintain Your Backups Backup systems aren't "set it and forget it." Like any other technology, they need care and maintenance. Establish a maintenance routine: Review backup logs weekly Check for failed or missed backups Update your backup software Replace aging hardware on schedule Designate a " data guardian ", someone responsible for oversight and reporting. Regular maintenance avoids nasty surprises when you need your backups most. Consider a Hybrid Backup Strategy Many small businesses find success using a hybrid backup strategy , which combines both local and cloud backups. This approach provides flexibility, redundancy, and optimised performance. Benefits of a hybrid backup strategy: Fast recovery from local sources Off-site protection for major disasters Load balancing between backup sources For instance, you could automate daily backups to the cloud while also running weekly backups to an encrypted external drive. That way, you're covered from every angle. What to Do When Disaster Strikes Even with the best backup plans, disasters can still happen. Whether it's a ransomware attack, an office fire, or someone accidentally deleting an entire folder of client files, the real test comes after the crisis hits. Here's how to keep a cool head and take control when your data's on the line: Assess the Damage Take a step back and figure out what was affected. Was it just one system? A whole server? It's crucial to quickly evaluate what data and systems have been compromised. Understanding the scope of the damage will help you prioritise your recovery efforts and focus on the most critical systems first, preventing further damage or loss. Activate Your Recovery Plan This is where your preparedness pays off. Use your documented recovery steps to restore your data. If you have cloud-based backups or automated systems, begin the restoration process immediately. Always start with the most crucial data and systems to minimise downtime. Your recovery plan should be detailed, guiding you through the process with minimal confusion. Loop in Your Team Clear communication is essential during a disaster. Notify your team about the situation, especially key departments like customer service, IT, and operations. Assign tasks to staff members, so everyone knows what needs to be done. Regular updates and transparency reduce anxiety, keep morale up, and help ensure that recovery proceeds smoothly without added stress. Document What Happened Once the dust settles, take time to document everything that occurred. What was the root cause? How long did the recovery take? Were there any hiccups? This post-mortem analysis is key to improving your disaster recovery strategy. By learning from the event, you can refine your processes and prevent similar issues in the future, strengthening your system's resilience. Test the Recovery Process It's not enough to have a recovery plan on paper; you need to verify that it works in practice. After an incident, test your recovery steps regularly to ensure that backups are functional and can be restored quickly. Simulated drills or periodic tests can help identify weak spots in your plan before a real disaster strikes, allowing you to address any issues in advance. Disaster-proofing your data is a smart investment, as the cost of lost data (measured in lost revenue, damaged reputation, and potential regulatory fines) far outweighs the effort to prepare. To ensure your business is protected, set up both cloud and local backups, automate and test your recovery processes, educate your staff, monitor storage, and rotate hardware. With a solid backup and recovery plan in place, your business will be ready to weather any storm, from natural disasters to cyberattacks or even the occasional spilled coffee. Don't wait for a crisis to act. Data disasters strike without warning. Is your business protected? Get custom backup solutions that ensure zero downtime, automatic security, and instant recovery. Because when disaster hits, the best backup isn't an option. It's a necessity.  Contact us now before it's too late!
by Tanya Wetson-Catt 3 July 2025
Running a small business means wearing a lot of hats. These hats run from managing operations, handling customer inquiries to keeping everything running smoothly. There's a solution that can lighten the load, AI-powered automation. Thanks to technological advancements, these tools have become more accessible and cost-effective than ever, allowing small business owners to automate tasks they previously had to handle manually. No need to break the bank or hire a large team. AI can handle much of your busy work, freeing you up to focus on more important aspects of your business. Whether you're a solopreneur or managing a small team, AI can step in as your virtual assistant, improving efficiency and streamlining operations. If you're looking to dive deeper into how AI can transform your business, this blog post discusses how you can automate daily tasks and free up your time. We will show you how to leverage affordable AI tools to save time, cut down on repetitive tasks, and boost your business efficiency. Why Does AI-Powered Automation Matter for Small Businesses? Small businesses often lack the resources for large teams or expensive enterprise-level software. That's where AI comes in. With the right tools, small businesses can automate repetitive tasks and processes. This allows them to reduce manual workload, cut down on errors, and increase overall productivity. AI-powered automation enables small businesses to scale up operations without hiring additional staff. It doesn't replace your team but enhances their capabilities, giving them more time to focus on strategic tasks that drive growth. Whether it's customer service, scheduling, or marketing, there's an AI solution that can help. Smart Ways to Automate Daily Tasks and Free Up Your Time (Without a Huge Budget) There are many ways you can use AI for efficiency in your daily tasks and get back more time in your day, without blowing your budget. Whether it's using simple AI tools or automating repetitive administrative work, small changes can make a big difference. Here are a few smart ways to get started. 1. Automate Customer Support Without Losing the Personal Touch Customer support is a critical part of any business, but it can also be incredibly time-consuming. By using AI, you can maintain excellent service while saving time and energy. The goal here is to automate common tasks without compromising customer satisfaction. Use AI Chatbots for First-Line Support AI-powered chatbots, like Tidio or Chatfuel , can handle frequently asked questions, schedule appointments, and collect customer information automatically. These chatbots can respond instantly, offering around-the-clock service without requiring additional staff. The Benefit: AI chatbots save you time by addressing customer inquiries immediately. They're available 24/7, ensuring that your customers never have to wait for a response. Smart Email Assistants AI tools like Zendesk AI or Freshdesk can read incoming emails, categorise them, and even suggest replies. Some platforms go a step further and can automate responses to common questions. It allows you to focus on more complex customer issues. The Benefit: These tools help you manage your inbox efficiently, reducing the manual work of sorting and responding to every single email. AI-Enhanced Customer Feedback AI tools like Survicate or Qualaroo can analyse customer feedback in real-time, spotting trends and highlighting areas for improvement automatically. This gives you the ability to act on customer insights faster and more effectively. The Benefit: You can make data-driven decisions to enhance your customer service, ensuring a better customer experience while minimising the time spent analysing feedback. 2. Streamline Scheduling and Calendar Management Scheduling meetings, appointments, and events can quickly become a logistical nightmare. AI tools designed for scheduling and calendar management can save you countless hours and headaches. Here is how you can streamline scheduling and calendar management: Let AI Handle Your Calendar AI-powered tools like Cale ndl y and Reclaim.ai can automatically suggest meeting times, taking into account everyone's availability, time zones, and preferences. They can even buffer in break times and avoid double bookings. The Benefit: You spend less time on back-and-forth emails trying to figure out when everyone is available. Your calendar stays organized and optimised without you lifting a finger. AI-Powered Appointment Booking If you offer services or consultations, tools like Acuity Scheduling let clients book appointments directly from your calendar. These tools also sync with other platforms like Zoom or Google Meet, making it easy for your clients to schedule time with you. The Benefit: Customers can easily schedule meetings or services without the need for human intervention, streamlining the process for both you and your clients. Optimised Time Allocation AI tools like TimeHero or Trello use data and patterns from your calendar to suggest the most efficient way to allocate your time for various tasks. This can help you stay on track, focusing on high-priority work while automating less critical scheduling. The Benefit: You can optimise your workday based on intelligent time management suggestions, ensuring you make the most of your working hours. 3. Supercharge Your Marketing - Without Hiring an Agency Marketing is essential for business growth, but it can be time-consuming and expensive. AI tools can help you manage and enhance your marketing efforts without the need for a full marketing department or agency. You can use AI in the following ways to supercharge your marketing: Create Content with AI Writing Tools AI writing tools like Jasper AI , Copy.ai, and ChatGPT can generate blog posts, social media content, and email campaigns quickly and efficiently. These tools allow you to focus on strategy and creative direction while letting AI handle the bulk of content creation. The Benefit: AI can write drafts for you, which you can then fine-tune. This saves time, especially when you need to create content frequently. Automate Social Media Posts Social media management platforms like Buffer or Later use AI to suggest the best times for posting, automatically queue content, and even generate hashtags. This makes it easier to maintain a consistent social media presence without spending too much time on it. The Benefit: AI ensures your social media posts go out at optimal times, driving more engagement and keeping your brand active online without the hassle. AI-Driven Analytics for Better Decision-Making AI tools like Google Analytics and HubSpot can analyse the effectiveness of your marketing campaigns in real-time, providing insights into what's working and what's not. These tools help you make data-backed decisions to improve your marketing strategies. The Benefit: You can optimise your campaigns by understanding what drives engagement and ROI. This allows you to invest in the right areas for growth. 4. Financial Tasks Made Easier AI tools can take the guesswork and manual effort out of financial management. These help small businesses stay on top of their accounting, invoicing, and payment reminders. Use AI Accounting Tools AI-powered accounting tools like QuickBooks Online and Xero automate tasks such as categorising expenses, reconciling bank accounts, and generating financial reports. These tools learn from your data and can even predict future cash flow. The Benefit: AI helps you manage your finances efficiently, reducing the risk of errors and ensuring that your accounts are always up-to-date. Automate Invoice Generation and Payment Reminders Tools like Wave and Zoho Books let you generate invoices automatically and send payment reminders when bills are due. AI can track overdue invoices and send follow-up emails. It helps save you the time and stress of chasing payments. The Benefit: Automated invoicing and reminders help you maintain cash flow and reduce the chances of late payments. Financial Forecasting with AI Insights AI tools can predict future financial trends based on past data. With tools like Fathom or Float, you can forecast revenue, track expenses, and make data-driven financial decisions to ensure your business remains profitable. The Benefit: You gain a better understanding of your business's financial future. It allows you to plan for growth and prepare for any potential financial challenges. 5. Internal Team Collaboration & Workflow Automation Teams often rely on multiple software tools to collaborate, but that can lead to a disjointed workflow. AI tools that integrate with existing systems can automate the handoffs between apps and ensure everyone stays on the same page. Here is how you AI tools can enhance team collaboration and workflow automation: Automate Repetitive Team Tasks Platforms like Zapier and Make.com connect your apps and automate workflows. For example, when a new customer signs up, their information can automatically be added to your CRM, sent to your email list, and assigned to the right team member for follow-up. The Benefit : By automating repetitive tasks, your team can focus on more important work, improving overall efficiency. AI Note-Taking & Meeting Summaries AI-powered tools like Otter.ai and Fireflies.ai can transcribe meetings and generate summaries automatically. This ensures that everyone has access to meeting notes without relying on manual note-taking. The Benefit: Save time on post-meeting follow-ups, and ensure no vital details are missed or forgotten. Streamlined Project Management AI-enhanced project management tools like Asana or Monday.com can help you assign tasks, track deadlines, and monitor project progress. These tools integrate with your other business apps, providing a cohesive, real-time overview of your team's workload. The Benefit: AI keeps your projects on track by proactively identifying potential bottlenecks and suggesting adjustments to ensure projects are completed on time. Ready to integrate AI into your business? If you're overwhelmed by daily tasks, it's time to consider AI-powered automation. You don't need a massive tech budget to take advantage of these tools. Start small by automating a couple of tasks, measure the time saved, and then expand from there. These AI tools are affordable, scalable, and designed to help small businesses streamline operations without sacrificing quality.  Contact us today to find the right solutions for your needs. It's time to work smarter, not harder.
by Tanya Wetson-Catt 30 June 2025
Websites store and use user data in many ways, usually to personalise content, show ads, and make the user experience better. This can include everything from basic data like the type of browser and IP address to more private data like names and credit card numbers. It's important for people to know how this information is gathered, used, and shared . In this piece, we'll talk about how websites use user data, the best ways to share data, and why data privacy is important. What Is Data Collection on Websites? It is normal for websites to collect data, which means getting information about the people who use them. This can be done in a number of ways, such as by using cookies, which store information on your computer so that they can recognise you on different websites. Websites also get information from the things people do on them, like when they click, scroll, and fill out forms. This information is often used to improve the user experience by showing them more relevant ads and custom content. Websites usually gather two kinds of information : first-party data , which comes from the website itself, and third-party data, which comes from outside sources like advertising. First-party data includes things like past purchases and browsing history. Third-party data, on the other hand, could include demographic information or hobbies gathered from other websites. Not only does the website gather information about its users, but it also shares that information with other businesses. For example, social media sites like Google and Facebook put tracking codes on other websites to learn more about how people use the internet. After that, this information is used to better target ads. Gathering data brings up important concerns about safety and privacy. People who use the service should know how their information is being shared and used. This knowledge is very important for keeping users' trust in websites. In the next section, we'll discuss how data sharing works and its implications. How Does Data Sharing Work? Data sharing is the process of making data available to multiple users or applications. It is a common practice among businesses and institutions, often facilitated through methods like File Transfer Protocol (FTP), Application Programming Interfaces (APIs), and cloud services . Data sharing can enhance collaboration and provide valuable insights but also poses significant privacy risks if not managed properly. Understanding Data Sharing Methods Data sharing methods vary based on the type of data and the parties involved. For instance, APIs are widely used for real-time data exchange between different systems, while cloud services provide a centralised platform for accessing shared data. Each method has its advantages and challenges, particularly in terms of security and privacy. Challenges In Data Sharing One of the main challenges in data sharing is ensuring that sensitive information remains secure. Implementing robust security measures, such as encryption and access controls, is crucial to prevent unauthorised access . Additionally, data sharing must comply with privacy laws like GDPR and CCPA, which require transparency and user consent. Data sharing also involves ethical considerations, such as ensuring that data is used for its intended purpose and that users have control over their information. This requires establishing clear data governance policies and maintaining detailed records of shared data. In the next section, we'll delve into the best practices for managing user data on websites. How Should Websites Manage User Data? Managing user data effectively is essential for building trust and ensuring compliance with privacy regulations. Collecting only necessary data reduces the risk of breaches and simplifies compliance . Websites should also implement secure data storage solutions, such as encryption, to protect user information. Best Practices for Data Management Transparency and Consent : Websites should clearly communicate how user data is collected and used. Users should have the option to opt-in or opt-out of data collection, and they should be able to access, modify, or delete their personal information. Data Minimisation : Collecting only the data that is necessary for the website's functionality helps reduce the risk of data breaches and improves compliance with privacy laws. Secure Data Storage : Encrypting data both at rest and in transit ensures that it remains secure even if intercepted. Regular security audits and updates are also crucial to prevent vulnerabilities. User Control : Providing users with tools to manage their data preferences fosters trust and accountability. This includes options to download, edit, or delete personal information. By following these best practices, websites can ensure that user data is handled responsibly and securely. In the next section, we'll explore the importance of data privacy and compliance. Why Is Data Privacy Important? Data privacy is a fundamental right that ensures individuals have control over their personal information. Organisations must implement processes and controls to protect the confidentiality and integrity of user data . This includes training employees on compliance requirements and using technical tools like encryption and access management. Data privacy regulations, such as GDPR and CCPA, impose strict penalties for non-compliance. Therefore, it's essential for organisations to develop comprehensive data privacy frameworks that include obtaining informed consent, implementing data encryption, and ensuring transparency in data usage. Ensuring Compliance Ensuring compliance with data privacy laws requires ongoing efforts. This includes regularly reviewing and updating privacy policies, conducting security audits, and maintaining detailed records of data processing activities. Building Trust Through Transparency Transparency is key to building trust with users. Websites should provide clear and accessible information about how personal data is used and shared. Users should also have easy options to withdraw consent or manage their data preferences. In the final section, we'll discuss how users can protect their data and what steps they can take to ensure their privacy online. How Can Users Protect Their Data? Users can take several steps to protect their data online. Using privacy-focused browsers and extensions can help block tracking cookies and scripts . Additionally, being cautious with personal information shared online and regularly reviewing privacy settings on social media platforms are important practices. Users should also be aware of the data collection policies of websites they visit. Reading privacy policies and understanding how data is used can help users make informed decisions about their online activities. Tools For Data Protection Several tools are available to help users protect their data. VPNs can mask IP addresses and encrypt internet traffic, while password managers can secure login credentials. Regularly updating software and using strong, unique passwords are also essential for maintaining online security. Educating Yourself Educating oneself about data privacy and security is crucial in today's digital age. Understanding how data is collected and used can empower users to make better choices about their online activities. Understanding how websites use and share user data is essential for maintaining privacy and security online. By following best practices for data sharing and privacy, both websites and users can ensure a safer and more transparent digital environment. Take Action to Protect Your Data If you're concerned about how your data is being used online, it's time to take action. At our company, we specialise in helping individuals and businesses navigate the complex world of data privacy and security. Whether you need guidance on implementing privacy policies or securing your online presence, we're here to help. Contact us today to learn more about how you can protect your data and ensure a safer digital experience.
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